An operation serving several Member States from one centre faces obligations that are not merely different — they are mutually incompatible in places.
Spanish law reaches offshored centres
A dor
Ley 10/2025 applies to undertakings established in any State provided they operate in Spanish territory, and has been fully enforceable since 28 December 2026, with enforcement by seventeen regional consumer authorities.
A resposta
Exposure mapping for the Spanish market, gap analysis against the three-minute threshold, the human attention duty and the fifteen-working-day response deadline, with a remediation plan.
From an unmapped exposure to a documented compliance position in the Spanish market.
Serviço correspondente: Multi-Jurisdiction Exposure Assessment →
Four incompatible regimes in one operation
A dor
Three minutes in Spain, sixty seconds in Portugal, a disclosure and transfer duty in Italy, prior consent in France — and no rule at all in twenty-three other markets, which means uncertainty rather than exemption.
A resposta
Exposure matrix by jurisdiction and by obligation, identification of conflicts, and a single procedure built on the strictest applicable rule for each matter.
From jurisdiction-by-jurisdiction firefighting to one documented procedure defensible everywhere.
Serviço correspondente: Multi-Jurisdiction Exposure Assessment →
Certification does not equal compliance
A dor
The European contact centre standard is adopted automatically in all 27 Member States and, precisely because it is universal, differentiates nothing. In Spain, 94 % of sector undertakings hold a quality certification and still faced a new statutory regime for which it did not prepare them.
A resposta
Clear separation between quality certification and regulatory compliance, with a gap analysis of what the standard does not cover.
From a false sense of coverage to a documented compliance position.
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.